Customer Rating:  
Summary: Actually about the phone!
Comment: I upgraded to this phone from the i205. So far I am happy overall with the phone itself, but some of the "extras" are annoying. The Sleep Mode, where the screen goes dark, bugs me to no end. I keep thinking my phone is off, when it is not. And you can't attach a picture to a persons name in your phone so that it pops up when they call (unless I just haven't discovered how to do it. I read the manual cover to cover). The camera takes nice pics (haven't figured out how to zoom in, if I can). The non standatd ringtones that come with the phone (3 of em) are ok. 2 are not quite loud enough (but very cool) and the 3rd is just really loud. I like the "Disco Lights", it catches your attention if you don't hear the ring. Music sound quality is very good, if you like music ringtones. Navigaiting the menus took a little getting used to, but I am getting to like it. You can personalize each button, which I thought was neat. At first, when I talked on the phone, it sounded like people were at the end of a tunnel. I think that is a result of digitizing the signal. You get used to it quickly. The screen is bright (except when in bright sunlight) and you can change the palatte colors. The games, Tetris and Bowling are pretty good, but Tetris is demo only. The standard battery doesn't last quite as long as expected. I had to recharge it the first day after the inital 12 hour charge. New toy, had to play with it! It does seem to get used up pretty quickly, but the phone is doing a lot of stuff, even when it is just sitting there. I would recommend getting the more powerful battery available for this phone if you use it a lot everyday. For me, it is fine to charge every couple of days or so. I don't make a ton of calls. I like it and am glad I upgraded.
P.S. I have had Nextel for 7 or 8 years and I've never had a problem with any of my phones (this is my 3rd one). When I have had to call customer service, they have always been friendly and helpful.
Customer Rating:
Summary: Warranty? What warranty?
Comment: I had been very happy with my Motorola phone until the battery started losing its charge within a day, even when the phone was turned off. The friendly but incompetent customer support kept me on the phone for an average of 40 minutes for the repeated calls trying to figure out the problem. After the phone had finally been sent to their technical service center, they returned it to me that the phone was irreperable "due to customer abuse." I have done nothing to that phone that could have caused any damage (unless using it to make phone calls counts as "customer abuse"), but got the same comment, without explanation after I had sent the phone in for a second time for reevaluation. It seems that Motorola is just trying to get out of fixing or replacing the phone free of charge under warranty. You'll be fine with a Motorola phone as long as it works. After that, you're on your own.
Customer Rating:
Summary: No competition
Comment: DO NOT let Mr. Hugh's comments above influence your decision about Nextel. He evidently didn't do his homework before he purchased the phone. Ever complaint he had could be had with any phone company if they didn't have service in your area. Nextel can't help it if he lives in some God-forsaken place out in no-where.
I had Nextel in Atlanta for many years with outstanding service before moving into the NE Georgia Mountains which had no Nextel service. Our only service provider was Cingular or Verizon; So I went with Cingular. BIG mistake. Although they had good coverage their customer service was the worst. I was stuck with Cingular for 8 years until last year when Nextel came to the rescue and started expanding and put towers in my area. I bought my all my family Nextel phones (I bought my daughter this one)and we couldn't be happier. And after seeing the good experience we were having my, the rest of my family and friends have also dumped Cingular and Verizon.
The only drawback to Nextel (now it is Sprint)is the cost of the plans are a little more, but the quality and service make of for the difference.
Customer Rating:
Summary: WARNING
Comment: My problems with nextel did not stop when I canceled my service. I will get to the problems with the service. When I went to get a new phone a day before my contract expired, I of course wanted to keep my number. So as I went to get my Cingular phone (highly recommended), I had the old number switched to my new number. Today, I get in the mail my nextel statement for the month with a $200 early termination even though I had not canceled my service, but had simply got a new phone and switched my number over. This was on icing on the cake after 2 years of absolutely amazingy bad service from nextel. In my town, not a small town by any means, there are very few places that have any service. In the largest subdivision, you cannot get service anywhere. I constantly get comments from people trying to reach me that get the classic nextel line...Please hold while the nextel subscriber you are trying to reach is located. Most of the time I would not even recieve incoming calls, calls would go straight to my voice mail. Not only would I not get the calls, but often I would not even get the voice mails until days or even weeks later. When I did actually take calls (and call out), I cannot count the number of times I've had my call dropped. I recieved so many different error messages sometimes I wonder if they just spend all their time at nextel thinking of different error messages to program into their phones. That brings me to the selling point of nextel, the famed and well-loved direct connect feature. This is an absolute joke. Direct connect only works MAYBE half the time I tried to use it. Even then, in the middle of the conversation I would be greeted by the loud beep of my phone telling me I wont be talking to that person anymore. Of course, I would expect nothing less from the nextel network. Text messaging with nextel is next to impossible. If it did not take hours to send or recieve a message, it took days, or maybe didn't even come at all. The internet access was fine, it the rare instance that it worked. Of course, when you don't have service, you don't get the internet access either. I was constantly getting the message "network not available". Calling and trying to complain to nextel is futile. Trying to get through to customer service takes forever and once you get through they do nothing. My experience with nextel has been nothing short of a disaster and I write this trying to warn anyone considering nextel. Stick with Verizon or Cingular and you will be much happier in the end. Don't make the same mistake I did.
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