Spotlight customer reviews:
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Customer Rating:  
Summary: Sprint Customer Service is the WORST!!
Comment: A word about Sprint: They used to be the best, and they are now the worst. The absolute worst.
If you call them today, July 15'th 2008, the system will acually tell you to call back later and HANG UP. You will get through the prompts until you are given a wait-time and then.. I'm not surprised at all. They got rid of 80 % of their customer service workforce.
Things have appeared on my bill for a year that shouldn't be there. I have made 5 attempts to fix this and finally gave up. They always say it's fixed but never is.
Plan on at least a two-hour call to get something accomplished and then prepare yourself to be utterly crazed with anger when you see that nothing was actually done (several times).
A telemarketer from Sprint called me trying to sell something and extend my contract, I laughed so hard, that she actually tried to fix my problems. She said she did and of course, it's still on my bill. They're really useless.
I'm turning off my phone today... That'll take at least 3 hours.
Customer Rating:
Summary: Horrible Battery Life!!
Comment: OK so it was great at first. I did the initiation routine I was told to do by agent (charge, discharge, charge, discharge) and it seemed to have a decent talk time of 3 hours. Within a few weeks I was down to one hour after a fresh charge. So I got a new OEM battery from the store. Same story! Then I got an OEM extended battery and I am trying it out now. Just ok for an extended battery so far, like 3 hours, but when I am supposed to get 3+ hours on the included battery I am very wary. We will see how long this lasts.
The mp3 bluetooth is decent, BTW (yes I include this as talk time). But because of the crap battery life I suggest you get an adapter (here on Amazon) for a headphone-to-miniUSB.
UPDATE: APPARENTLY THE PROBLEM IS WITH USING BLUETOOTH. ODD BUT IF I DO NOT SHUTDOWN THE PHONE/RESTART AFTER USING (AND SHUTTING OFF) BLUETOOTH, THE BATTERY RUNS DOWN. GO FIGURE!
Customer Rating:
Summary: razor 2
Comment: I love the look at feel of this phone...but the on-going glitches are frustrating to say the least. And this is with every razor 2, not just my phone.
1. Half of the texts i get, are shown that they are from random numbers, even though this number is saved in my contacts with a name! So if i dont automatically recognize the number, i have to look it up in the contacts just to see who it is.
2. Literally half of all texts i send will say SENT, but they will remain in my outbox until i re-send them.
3. The screen freezes about once every other day.
4. People say this about every phone, but REALLY, the battery life is amazingly horrible. 90% of the time this phone is on its charger.
5. I really wish I would have listened to all these poor reviews before I bought this phone.
Customer Rating:
Summary: worst buys
Comment: i got this and not only was it unusable even if wasnt broken they sent a defect phone that could not be activated..
Customer Rating:
Summary: Worst customer service
Comment: This phone is fine, but the customer service at Sprint is the worst. I would recomment getting the phone with a different carrier. I have never been with a different carrier, so I really don't have a basis of comparison, but it could not possible be as bad as Sprint.
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Editorial Reviews:
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After creating a gadget/fashion icon in the original MOTORAZR, Motorola has upped the ante with the new RAZR2 V9m with cutting edge technology and enhanced features that make it even easier to use. The RAZR2 V9m offers data connectivity via Sprint's EV-DO data network--perfect for surfing the Web as well as downloading music and video from Sprint's Music Store and TV service. It's fully loaded with an arsenal of digital tools, including a 2-megapixel camera/camcorder, Bluetooth connectivity for streaming music and photo printing, MicroSD memory card expansion, dual color LCD screens, e-mail access, digital audio player, and full duplex speakerphone. And speaking of cutting edge, the phone's stainless steel internal frame and cast aluminum housing support makes the RAZR2 V9m stronger and more durable than its predecessor. 
Download new tunes from the Sprint Music Store and enjoy your favorite programs from Sprint TV. | Sprint Service Options
Supporting the EV-DO high-speed data standard, the RAZR2 V9m is fully compatible with Sprint's Power Vision service (additional charges applicable). With Power Vision, you can download and stream high-quality video, straight onto your phone. Enjoy full-color video clips or live TV of the latest news, sports, and entertainment from brands you know, like CNN, Fox, The Weather Channel, NFL Mobile, and more. Power Vision also serves as a portal for enhanced games. Where coverage is available, EV-DO connectivity provides average download speeds ranging from 400 to 700 Kbps, with peak rates up to 2 Mbps. The Sprint Music Store enables you to buy, download, and then jam out wherever you are with new songs or old favorites. Offering a growing selection of more than 1.6 million songs, the store provides you two copies of each song--one for the phone and another for the PC, as well as the ability to burn songs to a CD using Windows Media Player. Save your songs to a memory card with a capacity that's right for you. With Sprint TV, you can make your RAZR2 V9m your always-on source for news, weather, sports and more. This comprehensive video service combines high-quality streaming audio and video from channels including the NFL Network, ABC, The Weather Channel, Fox Sports, E!, CNN, The Discovery Channel, and more. 
Sleeker, smarter, stronger: the RAZR2 V9m boasts a durable stainless steel frame and chemically hardened glass displays. Also see it in 3D. | Shoot and share your digital photos and short video clips instantly with Sprint PCS Picture Mail. Then either store the pictures and videos on your memory card, or send them from your phone to email addresses or other compatible phones. Archive your pictures and videos at Sprint's Picture Mail web site, and take advantage of advanced features that let you crop pictures, organize your own albums, share your pictures and videos, order prints, and more. You can also stream music to your phone with Sprint Radio, offering over 30 channels of both music and talk radio--from Hip Hop and Latin Pop to NPR. Phone Features
Designed to be even sharper than before, the RAZR2 V9m shaves two millimeters from the original MOTORAZR. Its one-piece housing has no parting lines (meaning fewer chances of break points) and the cast aluminum hinge underwent more than 100,000 lab tests to ensure durability. Even the exterior camera lens is stronger, as it is made with chemically hardened glass. Despite its slimmer profile, the RAZR2 V9m offers enhanced dual screens that make the phone seem larger. The 2.2-inch internal screen offers twice the resolution of the original MOTORAZR while the 2-inch external screen is great for checking caller photo ID, easily reading incoming text messages, and controlling music playback through onscreen controls. Both screens provide 320 x 240-pixel resolutions with support for up to 65K colors. Other Motorola-engineered enhancements include: - Upgraded Interface: With the redesigned, more intelligent interface, you'll be able to search for contacts faster and avoid duplicate entries for the same person while allowing contacts to have multiple numbers. The customizable main menu means you're never more than 2 to 3 clicks away from your favorite applications. And text messaging is easier, with the V9m recognizing what type of message you are sending.
- Talk to Me: Originally designed to address the needs of those with vision impairment, the RAZR2 V9m is able to read the phone's interactive menus, contacts, messages and more aloud--adding convenience to your on-the-go lifestyle. SMS messages on the phone can be read and replied to with pre-programmed text messages without ever having to open up the flip.
- Haptics: Motorola has incorporated breakthrough haptics technology--an interface that creates tactile feedback--that provides vibrating feedback in response to your finger taps. When combined with the virtual music keys, the haptics technology helps you to effortlessly control music playback.
The 2-megapixel camera includes a 4x digital zoom and it can automatically snap up to eight new pictures--letting you choose the best image from a complete series of pictures. You can even print photos wirelessly to a Bluetooth-compatible printer with just a few menu selections. It provides five resolution choices (from 160 x 120 to 1600 x 1200 pixels) and also features a self-timer and controls for brightness and white balance. The RAZR2 V9m is also an impressive video camcorder, providing up to QVGA resolution (320 x 240 pixels). You can record video for as long as you have available space on your MicroSD memory card, or choose a 10-second cap for videos sent via MMS. It supports H.263, H.264, and MPEG4 video formats. 
Control music playback with the virtual digital audio player buttons on the V9m's external screen, which includes tactile feedback. | With up to 2 GB of storage (via optional MicroSD memory card), the RAZR2 V9m can store up to 1000 of your favorite songs. It offers compatibility with Microsoft Windows Media Player 11, enabling easy synchronization and transfer between phone and PC. You'll be able to modify music playback with the flip closed thanks to the virtual contextual music controls that appear on the external screen. And you can keep playing music even while surfing the web, sending text messages, or even using the camera. This phone provides Bluetooth version 1.2 wireless connectivity, and includes profiles for communication headset, handsfree car kits, and audio/video remote control. With the A2DP Bluetooth profile, you can stream your music to a pair of compatible Bluetooth stereo headphones. You can connect your laptop (either via Bluetooth or wired USB) and enjoy dial-up networking--surf the Internet, send email, and access files from a server. Other features include: - 65 MB internal flash memory
- Up to 1000 contact entries, each with up to six numbers and two email addresses
- USB 2.0 wired connectivity, with mass storage capability
- Polyphonic and MP3 ringtones
- Voice command and dialing, as well as ability to record voice memos
- PIM functions including calendar, calculator, alarm clock, and world clock
- M4/T4 hearing aid and TTY compatibility
- aGPS capable for E911 emergency location/sGPS
Vital Statistics
The RAZR2 V9m weighs 4.13 ounces and measures 4.06 x 2.1 x 0.47 inches. Its 770 mAh lithium-ion battery is rated at up to 3.6 hours (215 minutes) of talk time, and up to 310 hours of digital standby time. It runs on the 850/1900 CDMA frequencies and is compatible with the EV-DO data network.
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